If you no longer need Sufio, you can cancel your plan by uninstalling the app from your Shopify admin. Uninstalling closes your plan and cancels your Sufio subscription in Shopify straight away. All Sufio plans are month-to-month, so there's no contract to end and no cancellation fee.
In this article, we'll discuss:
Your invoices are part of your business records, and in many countries businesses have to keep them for several years. We delete your documents after you uninstall Sufio, and once they're gone, we can't get them back, so make sure you have your own copies.
You can download PDF documents in bulk or export your document data to a CSV file to share with your accountant.
Caution
If your company is registered for e-invoicing through Sufio, for example on Peppol or with a French approved platform, please contact our support team before you uninstall. In some countries, your company must stay registered with an e-invoicing provider, and we'll help you sort out what comes next.
To cancel your Sufio plan:
- In your Shopify admin, go to the Settings → Apps page.
- Next to Sufio, click ⋯, then click Uninstall.
- Confirm by clicking Uninstall.
Your plan closes as soon as the app is uninstalled, and there's nothing else you need to do in your Sufio account.
Note
If you close or deactivate your Shopify store, Shopify uninstalls Sufio for you, which cancels your plan too. Learn more about Sufio charges on paused, frozen, or deactivated stores.
Uninstalling stops all future Sufio charges. A charge Shopify generated before you uninstalled can still show up on your next Shopify bill, which is why you may be charged after uninstalling Sufio even though your plan is already closed.
If you cancel within 30 days of your first charge, you're covered by our 30-day money-back guarantee, and you can request a refund or credit for a Sufio charge.
Sufio stops creating documents for new orders in your store. Within 60 days, we delete your documents and the customer and product data used to create them.
We keep your account and its settings, so if you decide to come back, your settings will be waiting for you. Once we've deleted your documents, though, a customized template goes back to the template it was based on, and invoice numbering starts using your order numbers again. Depending on how often you've reinstalled, your Sufio free trial may be shorter or not available.
Need help?
If something isn't working the way you need, contact our support team before you go. We can often help with a setup issue or a change to your documents. And if it's the price, you can downgrade to a lower Sufio plan and keep your documents and settings.