When you reach your plan's monthly allowance, Sufio keeps creating invoices from your orders, but invoices over the limit are locked until you upgrade to a higher plan. There's no extra charge and no grace period.
In this article, we'll discuss:
- How your allowance is counted
- Warnings before and at the limit
- What happens to invoices over the limit
- How to unlock them
Your allowance is the number of invoices you can create each calendar month. It resets on the first day of the month, not every 30 days or on your billing date, and each invoice counts toward the month it was issued in.
Pro forma invoices have their own allowance. Credit notes, quotes, delivery notes, purchase orders, and statements aren't counted. See Sufio plans explained for the allowance on each plan.
We'll warn you twice each month, at 80% and at 100% of your allowance. Each warning is sent to your account email address and shown as a banner in your Sufio account.
If your plan's allowance for a document type is zero, such as pro forma invoices on the Starter plan, you'll only see the banner.
Invoices over your limit are still created from orders in your online store, but they're locked. A locked invoice:
- Appears grayed out in your document list, with a tooltip explaining why
- Can't be opened, edited, downloaded, or copied
- Isn't sent to your customer and can't be sent manually
- Isn't submitted for e-invoicing
Once you reach the limit, the button for creating invoices and pro forma invoices manually is disabled. Invoices created automatically from orders keep coming in.
Locked invoices still get an invoice number, so your numbering stays in sequence.
To unlock your invoices, upgrade to a higher plan. Everything locked under your current plan becomes available straight away, and Sufio prompts you to send the newly unlocked invoices in one batch.
When a new calendar month begins, your allowance resets and new invoices are created as usual. Invoices locked in earlier months stay locked until you upgrade.