Register your Sufio Account for French E-invoicing

In this article, we will discuss:

• How French e-invoicing registration works in Sufio
• Register your company for French e-invoicing
• Complete the verification form
• Registration statuses
• Turn on automatic e-invoice submission
• Fix a failed registration
  • Company details could not be verified
  • Documents could not be verified
  • Documents were rejected several times
  • VAT number already registered on another Sufio account

Under the French reform, B2B invoices can no longer be sent directly from one business to another. They pass through a certified intermediary, which also reports the invoice data to the tax authority.

That intermediary is an approved platform, or plateforme agréée (PA), a private company registered by the DGFiP to transmit e-invoices and report transaction data. Every business covered by the reform has to designate one.

Sufio is connected to an approved platform, so you do not need to choose or contract with one yourself.

You register your company from the E-invoicing via French PA card in your Sufio account, and the platform becomes your company's PA once the registration is approved.

Registration includes an identity check, which must be completed by a legal representative of your company using their identity document.

This does not have to be the owner. Anyone authorized to act on behalf of the company can complete it, and their name, role, and ID number appear on the mandate alongside the company details.

To register your company for e-invoicing in Sufio:

1. In your Sufio account, go to the Settings → Documents page.
2. Scroll down to the E-invoicing via French PA card.
3. Click Go to Company Profile page and fill in your company name, address, VAT number, and primary bank account number. Return to the Settings → Documents page once you have saved them.
4. Click the Approve usage charges button.
5. Click the Register for e-invoicing button. This button becomes available once the first two requirements are met.
6. Wait a few seconds and refresh the page.
7. Click Start verification. The form opens in a new tab on our certified platform partner's website and is only available in French.

After you click Register for e-invoicing, the verification goes through three states:

• Preparing. Your verification form is being set up. The Start verification button is visible but disabled.
• Ready to verify. The Start verification button becomes available.
• Verifying. You have completed the form, and your documents are being checked. There is no button at this stage.

The form has four steps:

1. Check and complete the information. Your company name and SIREN are prefilled. Add a contact email, then enter the signatory's first name, last name, role, and ID document number. Everything you enter here is printed on the mandate.
2. Verify your identity. Upload the ID document whose number you entered in the previous step. The front side is always required, and the back side is required for every document except passports.
3. Review and sign the mandate. The mandate authorizes us to submit e-invoices on your company's behalf. You can sign by typing your name, which is rendered as a signature, or by drawing it yourself.
4. Confirm. The signed mandate is displayed. Click Continue to return to Sufio.

Verification may take a few hours. You will receive an email once your registration is approved or rejected, and the status on the card is updated at the same time.

Registration takes place in several steps, and part of it happens outside Sufio.

The E-invoicing via French PA card shows a status badge next to its title, so you can check where your registration stands at any point.

The badge has four possible values:

• Not registered. You have not completed the requirements yet.
• Pending. Your registration was submitted and is being verified.
• Active. Your company is registered and can send e-invoices.
• Rejected. Something could not be verified. An error message on the card explains what went wrong.

Once your registration is approved, the card badge changes to Active and the Automatically submit e-invoices for B2B customers setting becomes available.

This setting is off by default, so no e-invoices are sent until you turn it on.

To submit e-invoices automatically:

1. In your Sufio account, go to the Settings → Documents page.
2. Scroll down to the E-invoicing via French PA card.
3. Turn the Automatically submit e-invoices for B2B customers toggle on.
4. Click the Update settings button at the top of the page to apply the changes.

A registration can be rejected for several reasons, either because your company details could not be verified or because of a problem with the documents you submitted.

The card shows an error message explaining what went wrong.

The four cases below cover the possible reasons and what to do about each one.

The details in your company profile do not match your official company registration.

Open the Company profile page from the link on the card and verify your company name, address, VAT number, and bank account number against your registration documents. Each value must match exactly.

The Register for e-invoicing button remains disabled until your details are updated. Once you have corrected them, click it to submit the registration again.

The identity document or the information you entered in the verification form could not be validated.

Click Start verification to open the form again. Check that the signatory details match the identity document you upload and that the document images are complete and readable.

Common causes include a mismatch between the ID number entered in the form and the document uploaded, a blurred or cropped image, or a missing back side.

The back side is required for all documents except passports.

After three unsuccessful verification attempts, the form closes automatically and no further attempts are possible.

To continue, click Contact us on the card. Our support team will review the submitted documents and reopen the verification for you.

The VAT number in your company profile is already being used for e-invoicing on a different Sufio account. Each company can only be registered once, so the second registration is rejected automatically.

This occurs when a company operates multiple Shopify stores and an earlier store was registered with the same VAT number.

Unfortunately, this cannot be resolved from the card, so click Contact us and our support team will identify the existing registration and confirm which account should hold it.