An e-invoice submission can succeed or fail. When it fails, the document is not delivered to your customer, and you have to correct the underlying data before submitting it again.
Sufio, an invoicing app for Shopify stores, shows the status of every e-invoice directly on your invoices and credit notes while also keeping a submission history for each document.
This article explains where to find those statuses, how to read submission errors, and how to fix and resubmit a failed e-invoice.
In this article, we will discuss:
Once your company is registered and e-invoicing is turned on, Sufio starts submitting e-invoices for eligible documents.
The Invoices and Credit notes pages have an E-invoice column showing the current status of each document. Opening a document shows the same information as a status badge next to the document number.
Documents that are not eligible for e-invoicing have no status. This is the case for documents issued to customers outside the scope of your country's e-invoicing rules.
The E-invoice column shows the result of a submission but not its cause. The e-invoice history gives you the detail: every attempt made for a document, and the error returned when one failed.
The Show e-invoice history link in the e-invoicing card opens a page listing the submission attempts made for your documents along with their result.
For failed submissions, the history shows the error returned by the platform, which tells you what has to be corrected before you can submit the document again.