What are emails from the sufioemail.com domain?

Trusted by thousands of merchants around the globe, Sufio is a professional invoicing solution that automatically creates and sends invoices, credit notes, and other documents.

If you received an email from the sufioemail.com domain and wonder if it’s genuine, rest assured. This is a standard way used by the store you ordered from to send your documents.

Sufio sends emails with invoices automatically created from orders placed by customers or other types of documents, such as credit notes created from refunds and returns.

Typically, an email sent by Sufio contains:

• A secure link to an online document (e.g., https://acmeshop.sufio.com/cx7uwagy45fk?6qgwfmrdex), where the customer can download the document, print it, or even pay.
• The invoice or other documents as a PDF attachment.
• Optionally, additional documents as PDF attachments, such as the store’s terms and conditions.

Links to online documents direct customers to secure pages where they can download or print the document, as well as pay for their purchases using a credit or debit card.

Each link is protected by a unique identifier and an additional security token to make sure only the intended recipient of the email can access the document.

For enhanced security and privacy, these pages do not contain any tracking scripts typical of marketing tools.

PDF attachments—like invoices—are specifically generated without scripts or executable code to ensure safe viewing.

Sufio is committed to detecting and addressing scams or malicious use of the platform. We actively monitor our platform and email services to prevent misuse, including spam or fraudulent activities.

If you believe Sufio has been the target of misuse and/or you received a suspicious email with a document created by Sufio, please forward it immediately to our security team at security@sufio.com. Our team will investigate the email, take appropriate action, and inform you of the outcome.

Would you prefer that your customers see emails coming directly from your own sender address, such as invoices@yourdomain.com? If so, you’ll first need to authenticate your domain with Sufio to enable sending from it.

You can also set up a custom sender email address, which is particularly useful if the address you want for sending emails from Sufio differs from the one displayed on your documents.