Customer Support Specialist with French

Bratislava, Slovakia · Full-time 
Starting salary: €1,400–€1,900

We’re looking for an enthusiastic Customer Support Specialist with French to join our growing team here at Sufio.

You will play a key role in our team by providing quality customer service to our French users in a professional and friendly manner by actively demonstrating our company values. Thus, helping to make our users experience with us one that they enjoy from start to finish.

You will be answering a wide variety of queries regarding our app, which makes no two days the same. Along with this, there is the opportunity to have video calls with our users to help troubleshoot and handle their questions.

You will be working with a close-knit team who enjoy collaborating to help build our company brand. Along with this, as a startup company, you will have an opportunity to grow within this role and potentially take on other avenues within the company.

Our ideal candidate will be someone who takes the initiative and is proactive in their approach to help facilitate the communication and strategically work through issues with our users. We're also looking for someone who can work well within a team environment, show empathy towards those around them, and be flexible to work within a start-up environment.

You'll work on things like

• Communicating with our amazing customers, spread all over the world, via email and online chat.
• Providing product consultations, troubleshooting, and compliance assistance.
• Building our reputation through helpful customer service and collecting positive reviews from happy users.
• Answering inquiries on online forums and engaging with followers on various social media platforms.
• Driving the product growth by communicating customers' feedback to the Development Team.

Requirements for the role

• Flawless written and spoken English and French (native-like level).
• Experience using a support ticketing system (such as Help Scout or Intercom).
• Basic understanding of HTML and CSS.
• Passion for helping and working with people.
• Ability to multitask and prioritize tasks based on their importance.
• Proactive and curious mind.
• A great deal of empathy, patience, and customer understanding.
• Excellent communication and social skills.
• Top-notch attention to detail.

Nice to have

• Previous experience in customer service.
• Some knowledge of accounting and/or invoicing.
• A good eye for aesthetics and design.

At Sufio, we believe that great customer support should never be just about answering tickets as quickly as possible. Great customer support is about helping our users get the most out of our app, whether it be a simple change in settings or a solution to a complex question.

If you have no previous experience in the world of ecommerce, no worries! What really matters is your drive, attention to detail and ambition to learn new things and challenge yourself. Join us and help us strengthen our reputation through kind and helpful support.

Michael 'Djimi' Djibril
Head of Support