Grapevine

Union Works Grapevine

Grapevine is a Shopify app for conducting customer surveys created by Union Works. The app lets you create surveys to collect feedback from customers during their shopping journey, such as post-purchase or post-refund.

Grapevine aims to give you insights into customer behavior and improve overall shopping satisfaction. Key features of the app include multiple survey types and integration with various services and tools to capture the customer feedback at the right place.

To help you better understand your customers and extract valuable information, Grapevine tracks the responses including the sale value. Use the reports feature to analyze the collected data and find new business opportunities.

Integration with Sufio

The integration between Sufio and Grapevine allows you to add the link to the customer surveys to your documents created by Sufio.

Grapevine link on Sufio invoice

How to set up

Make sure that you have Sufio and Grapevine installed in your Shopify store.

To include links to Grapevine surveys on Sufio documents:

  1. In your Sufio account, go to Design → Edit code page.
  2. Under the document notes section (search for document.notes), insert the following code snippet.
{% if order %}
  {% if document.is_invoice %}
    <div><strong>Tell us about your shopping experience with us.</strong></div>
    <div><a href="https://store-name.myshopify.com/tools/survey/64b51408bf775?customer_id={{ customer.id }}&order_id={{ order.id }}">Feedback Survey</a></div>
  {% elif document.is_credit_note %}
    <div><strong>Tell us about your refund experience with us.</strong></div>
    <div><a href="https://store-name.myshopify.com/tools/survey/1e5eeec5e4da5?customer_id={{ customer.id }}&order_id={{ order.id }}">Feedback Survey</a></div>
  {% endif %}
{% endif %}
  1. Replace the survey URLs in the code snippet by the URLs of the surveys you created.
  2. Click Save to apply and then click Publish to save the changes.

In this example, Sufio invoices will include a link to a post-purchase survey, and credit notes will include a link to a post-refund survey. This applies only to the documents created from Shopify orders.

For more information about Grapevine settings and app integrations, visit the Union Works website.